PORTLAND, Ore., October 7, 2021 / PRNewswire-PRWeb / – Pioneer Federal Credit Union, Mountain House ID, launched the digital authentication identifier id-go to its 55,000 members. id-go is a quick and easy way to simply navigate today’s complex identity verification processes. It is designed to go wherever the user goes, on their mobile phone, and works regardless of the interaction with the credit union. Pioneer immediately started using id-go to authenticate members in the call center and with video kiosks.
As credit unions increase fraud prevention measures, the member’s experience can become frustrating in the identity verification process. Being constantly asked for information such as the last four digits of the member’s social security number, mother’s maiden name, pet name when you were a child, etc., takes time and the challenges are at odds with the close familiarity of the favored member in credit unions. “It almost looked like an interrogation process,” said Tracey Miller, Senior Vice President of Operations at Pioneer, âWe didn’t want our members to feel like a number, so we were looking for a way to be able to authenticate their identity and start by greeting them by name. id-go allows us to do this and enables a better member experience while providing the security that the credit union and its members need. “
id-go is a portable and verified identity identifier that is controlled by the user and can be used to authenticate identity in various situations such as by phone, videophone, online banking login or cashier identification in -plugged. Like TSA-PreCheck, registration is a simple and one-time process. Once registered, the id-go ID continues to provide a persistent and verified digital ID for the user and the credit union. The user’s personal information is kept private, encrypted and under their control.
âWhen COVID hit, the number of our call centers tripled,â said Miller, âwe needed a solution that would help us verify callers while maintaining a positive member experience. For years, we have tried to resolve the issue of identifying our members in the call center with confidence – id-go delivered. ” Ease of implementation in the credit union environment is essential. âMost credit unions don’t have extensive technology development teams, so we designed id-go as a no-code / low-code solution,â said Abrar Ahmed, CEO of Cozera’s id-go, “Credit unions can easily integrate id-go into their environments and be up and running within hours.”
Pioneer’s Miller was looking for a solution that balanced fraud prevention with a better member experience and also noted operational efficiencies by adopting id-go. âWe have found that id-go has allowed us to reduce the call center call time from 20 to 30 seconds per call,â she said, âand we also expect to see gains. efficiency in our other channels. “
Pioneer Federal Credit Union joins Advantis Credit Union, Rivermark Community Credit Union and Unitus Credit Union in implementing id-go for their members.
About Pioneer Federal Credit Union. Situated at Mountain house, ID, Pioneer is a community-chartered, not-for-profit, member-owned and managed financial cooperative. Founded in 1954, Pioneer has grown to advance the money of over 55,000 members. We are committed to providing our members with the best financial services at competitive rates and terms.
We offer a full range of financial services designed to provide sound financial planning, convenience and security to our credit union members. http://www.pioneerfcu.org
About Cozera. Cozera provides a business service that produces a unique digital identity identifier – id-go. We have assembled a team of security, network, data privacy, cryptography and technology experts who have created a unique intellectual property and all the technological components necessary to create a reliable verification, authentication and authorization service. ‘Numeric identity. We work closely with our partners to be their innovation leaders by providing the necessary technology process, service and support. http://www.cozera.io
Steve karakas, Cozera, 1 503.799.7743, [email protected]
Abrar Ahmed, Cozera, 503.536.5235, [email protected]