Home Credit union Hernandez named to Scott’s job

Hernandez named to Scott’s job


EDWARDSVILLE — Scott Credit Union has named Joanne Hernandez as chief operating officer.

She was Vice President of Consumer Lending before taking on her new responsibilities.

“My goal is to strive for excellence in operations and to improve our processes,” she said. “All of us at Scott Credit Union are constantly eager to determine how we can improve the member experience.”

Hernandez has over 30 years of credit union experience. She joined Scott Credit Union from Frontwave Credit Union, where she was Director of Loans. She served as assistant vice president of business development at Comerica Bank and previously held leadership positions at Mission Federal Credit Union and San Diego County Credit Union.

She holds a Bachelor of Education from San Diego State University.

As COO, Hernandez will oversee operations, card services, credit union collections and recovery, the member contact center and the 25-location branch network. She will also design and develop measurable solutions to member feedback and analyze data to ensure operational excellence.

“Joanne led our consumer finance team for two years and proved herself to be a capable leader. She understands the breadth of our business,” said Frank Padak, President and CEO. “Whether we conduct business online or offline, our goal is to always look for ways to improve the Scott Credit Union experience for our members and employees. Joanna will be instrumental in making this happen.

Scott Credit Union has 25 branches. For more details, visit www.scu.org.